Frequently Asked Questions
What type of products do you sell online?
Alphaeshop offers ceiling fans, decorative lights, switches, kitchen appliances, home appliances and other selected electrical products.
Are the products the same as shown in the images?
We try to display product images as accurately as possible. However, actual product colours may vary slightly depending on screen settings, lighting conditions and product variations.
What about product quality?
We offer products from selected brands and focus on providing reliable quality. Product specifications, warranty and service information are available on the relevant product pages.
What are the payment options at Alphaeshop?
You can pay using supported debit or credit cards, mobile banking services such as bKash, or Cash on Delivery where available.
Is it safe to use a credit or debit card on Alphaeshop?
Yes. Online payments are processed through secure payment channels. We recommend completing payments only through the official Alphaeshop website and authorised payment methods.
I don't have a credit or debit card. Can I still order?
Yes. You can use available mobile banking options or Cash on Delivery where applicable.
Are there any hidden costs apart from the product price?
No hidden charges are added. You will pay the product price along with any applicable delivery charge or other charges clearly shown during the order process.
Does Alphaeshop deliver outside Dhaka?
Yes. Alphaeshop delivers to different locations across Bangladesh, subject to product type, delivery coverage and courier availability.
How much does delivery cost?
Delivery charges may vary depending on the product, delivery location and order type. The applicable delivery charge will be confirmed during the ordering process.
Can I purchase a product as a gift for someone else?
Yes. You can place an order for someone else and provide their delivery address and contact details when placing the order.
How can I contact Alphaeshop?
You can contact our customer support team through our hotline, WhatsApp or email.
Hotline: +8809638012500
WhatsApp: +8801724-898910
General Enquiries: info@alphaeshop.store
Sales & Orders: sales@alphaeshop.store
My order is incorrect. What should I do?
Please contact our customer support team as soon as possible and provide your order details so that we can assist you.
An item from my order is missing. What should I do?
Please contact our customer support team with your order number and details of the missing item. Our team will review the issue and assist you accordingly.
What should I do if I receive a damaged or incorrect product?
Please contact us as soon as possible after receiving the product. Keep your invoice and any relevant proof, such as photos or an unboxing video, so our team can review your claim.
Where are your showrooms located?
Banani Outlet
Point Eleven Building, 3rd Floor (Lift-2), House-25, Road-11, Banani, Dhaka-1213
Mirpur Outlet
House-01, Road-09, Block-A, Mirpur-12, Dhaka-1216
Need More Help?
Our team is here to assist you.
Showroom Location
Banani Outlet
Point Eleven Building, 3rd Floor (Lift-2), House-25, Road-11, Banani, Dhaka-1213
Mirpur Outlet
House-01, Road-09, Block-A, Mirpur-12, Dhaka-1216
Call Us
Speak with our customer support team for product, order or service enquiries.
Hotline +8809638012500
Email Us
Send us an email for general enquiries, sales or order-related support.
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