Shipping Policy

Alphaeshop Ltd. is committed to providing safe and reliable delivery across Bangladesh.

• Inside Dhaka: Free delivery on all orders. Additional installation or special handling charges may apply.
• Outside Dhaka: Nationwide delivery through courier services. Charges depend on location, package size, weight, and courier provider and are communicated before order confirmation.
• Order Processing: Confirmed orders are generally dispatched within a maximum of 3 working days, subject to product availability.
• Delivery Time: May vary depending on destination, courier service, holidays, or unforeseen circumstances.
• Order Tracking: Tracking details may be provided where available. Customers can contact support for delivery updates.
• Delivery Conditions: Customers must provide accurate contact and address details. Installation is not included unless specified.

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Refund & Return Policy

Returns and replacements are subject to product eligibility, verification, and applicable policy terms.

• Return Eligibility: Damaged, defective, incorrect, or significantly different products may qualify for a return or replacement.
• Return Request Period: Return-related issues must be reported on the same calendar day of delivery. This does not limit applicable warranty or statutory consumer rights.
• Return Conditions: Products must generally remain unused and uninstalled, with original packaging, accessories, and valid invoice, subject to defect-related and legal exceptions.
• Non-Returnable Products: Used, installed, customer-damaged, improperly modified, or certain customized products are generally not eligible for standard returns.
• Missing Accessories: Customers should receive the product and immediately report missing items. Verified missing components will be arranged without requiring return of the complete product.
• Product Replacement: Eligible replacements depend on issue verification and product availability.

Cancellation

• Customers may request order cancellation through Alphaeshop Customer Support.
• Advance or prepaid amounts are generally retained as store credit for future purchases.
• Where a monetary refund is required by applicable law, the legally required refund procedure will apply.

Refund

• Refund Eligibility: Refunds may apply to eligible returns, incorrect deliveries, product unavailability, or other legally required circumstances.
• Refund Processing: Approved refunds are generally processed within 7–10 working days, subject to payment processing times and applicable legal deadlines.
• Refund Method: bKash, bank transfer, or the original online payment channel, as applicable.
• Return Shipping: Delivery and return transportation charges depend on location and reason for return. Outside Dhaka, original delivery charges are generally non-refundable for standard returns or cancellations after shipment, subject to applicable legal exceptions.

Warranty & After-Sales Service

• Qulik, Pakhtun & Atomberg: 2 years of official service warranty on eligible products.
• Other Eligible Imported Brands: Generally 1 year of service warranty, subject to product terms.
• A valid invoice is required for warranty service. Spare parts, physical damage, and electrical damage-related costs may be chargeable.
• Warranty service does not automatically qualify a product for refund or replacement.

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Need Assistance? Contact Alphaeshop Customer Support at +8809638012500.